Return Policy

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Returns and Exchanges

At Thorxianxodralin, we want you to be completely satisfied with your purchase of our scented candles and gift sets. If you are not happy with your order, we offer returns and exchanges within 30 days of purchase.

Return Conditions

To be eligible for a return or exchange, your item must meet the following conditions:

  • The item must be unused and in its original packaging
  • The item must be in the same condition as when you received it
  • You must have proof of purchase, such as an order confirmation or receipt
  • The return must be initiated within 30 days of the purchase date

Non-Returnable Items

For health and safety reasons, we cannot accept returns for:

  • Candles that have been lit or used
  • Items that have been damaged due to misuse or improper handling
  • Custom or personalized gift sets that were made to your specifications
  • Items purchased during special sales or clearance events, unless otherwise stated

How to Return an Item

To initiate a return or exchange, please follow these steps:

  1. Contact us at welcome@thorxianxodralin.world or call +6421763471 to request a return authorization
  2. Provide your order number and reason for return
  3. We will provide you with return instructions and a return authorization number
  4. Package the item securely in its original packaging, if available
  5. Ship the item back to us using a trackable shipping method

Return Shipping

Return shipping costs are the responsibility of the customer unless the item was defective or we made an error in your order. We recommend using a trackable shipping method to ensure your return reaches us safely.

Refunds

Once we receive and inspect your returned item, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable unless the return is due to our error.

Exchanges

If you wish to exchange an item for a different scent or product, please contact us to discuss available options. Exchanges are subject to product availability. If the item you wish to exchange for is of higher value, you will be charged the difference. If it is of lower value, we will refund the difference.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs. Please provide photos of the damage when contacting us.

Processing Time

After we receive your returned item, please allow 5-10 business days for processing. You will receive an email confirmation once your return has been processed and your refund has been issued.

Contact Us

If you have questions about our return policy or need assistance with a return, please contact us:

Thorxianxodralin
4 Morrin Road, Mount Wellington
Auckland 1072, New Zealand
Phone: +6421763471
Email: welcome@thorxianxodralin.world